This work focuses on the crucial role of intermediaries (between producers, users and regulators) in urban change. The book brings together the world's leading researchers in this field.
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The consumer in public services critiques established assumptions surrounding citizenship and consumption. Drawing on empirical research, it challenges existing stereotypes about the 'consumer as chooser' and shows how we must develop a more sophisticated understanding of consum…
This research examined government officials' perceptions of the factors associated with contract service delivery. Open-ended interview questions and a questionnaire were developed to examine the viewpoints of those most involved in the process--the city officials. The major res…
Identifies the potential of cities as major drivers of economic growth and productive employment if municipal finances are managed better.