Persuasive Communication

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From an FBI crisis negotiation instructor, Psychological Aspects of Crisis Negotiation focuses on the motivation of various individuals involved in a crisis. By understanding the psychological make-up of these individuals, which include the hostage-taker and the victim, the nego…

"Focusing on the psychological makeup and motivation of the hostage taker, the victim, and the negotiator, Psychological Aspects of Crisis Negotiation equips those on the scene with vital information that allows for fast, safe, and accurate decision making. The author, a seasone…

Improve communication, resolve conflicts, and avoid the most common conversational disasters through simple, easily remembered strategies that deflect and redirect negative behaviour. Verbal judo is the martial art of the mind and mouth that can show you how to be better prepare…