Die Servicewelt der modernen Wissensgesellschaft befindet sich im Umbruch. Die Dienstleistungsmärkte wachsen wie kein anderer Wirtschaftsbereich und es ist kein Ende dieser rasanten Entwicklung in Sicht. Sich ändernde wirtschaftliche Rahmenbedingungen und der sich vollziehende g…
"Service science is an emerging field, but many still consider it lacking in substance. This book aims to change the situation by addressing the following questions: What is the big story about service? What are the main research problems in service? What does 'a connected world…
![Sanitation in food processing [recurso electrónico] $c](https://covers.openlibrary.org/b/isbn/9780323138345-M.jpg?default=false)
This is an updated version of the popular First Edition and includes additional chapters on food and waste management, raw materials, and refrigerated foods. Useful to university faculty and students as well as to food industry professionals, the book provides a comprehensive in…
Résumé : This book presents an approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing…
"By relying on the recent development of service science, this book focuses on the science of implementing a service system throughout its lifecycle, spanning from service marketing, engineering, delivery, quality control, management, to further improvement. The author utilizes …
"By relying on the recent development of service science, this book focuses on the science of implementing a service system throughout its lifecycle, spanning from service marketing, engineering, delivery, quality control, management, to further improvement. The author utilizes …
"By relying on the recent development of service science, this book focuses on the science of implementing a service system throughout its lifecycle, spanning from service marketing, engineering, delivery, quality control, management, to further improvement. The author utilizes …