Quality service is crucial in today's business world and 'Living Service' shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs. The authors give an insight into the success of Fujitsu, where this approach i…
Quality service is crucial in today's business world and Living Service shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs. Living Service provides an insight into the success of Fujitsu, where this new a…
Mobility and security are key themes for students of international politics that assume a globalized world. This book brings together research that looks into the political regulation of movement with research that engages the material enablers of and constraints on such movemen…
Mobility and security are key themes for students of international politics that assume a globalized world. This book brings together research that looks into the political regulation of movement with research that engages the material enablers of and constraints on such movemen…
This is a must-read for anyone trained in traditional processimprovement or business architecture. In surprisingly clearlanguage this book lays out the essentials of service thinking,and how the service paradigm transforms the way in whichorganizations innovate on behalf of thei…
Business paradigm shifts are rare. However, the shift to a service-dominant economy and to service-dominant value creation genuinely merits such a designation, both on the surface through the lens of traditional economic measures and even more deeply and profoundly through the l…
"The shift to a services-dominant economy and to services-dominant value creation [accounts for] almost 80% of GDP in developed economies This book expounds the six principles of Service Science ... contains compelling examples and clear direction for application, and describes …
Business paradigm shifts are rare. However, the shift to a service-dominant economy and to service-dominant value creation genuinely merits such a designation, both on the surface through the lens of traditional economic measures and even more deeply and profoundly through the l…
This is the first handbook devoted entirely to leisure theory, charting the history and philosophy of leisure, theories in religion and culture, and rational theories of leisure in the Western philosophical tradition, as well as a range of socio-cultural theories from thinkers s…
1. Introduction -- 2. Why Mobility as a Service? -- 3. Shaping the Future of Mobility -- 4. Forms of MaaS -- 5. A Business Perspective -- 6. The Way Forward. . The advent of mobility-as-a-service and the disruption of the automotive industry are both overlapping and fuelled by …
The advent of mobility-as-a-service and the disruption of the automotive industry are both overlapping and fuelled by the same developments and thus raise a very fundamental question: are we at peak car? Based on the author's extensive field research, academic study, and profess…
