Innovation is a core issue for public services and is a key element of public services reform particularly in this age of austerity where policymakers urge the need to innovate to do more with less. This comprehensive and accessible Handbook explores the potential for creating e…
The aim of this book is to clarify the ground on which public service scholars, practitioners and advisers stand in relation to values and virtues in public administration. It explores assumptions, the unspoken and unexamined things that are taken for granted in the field of ser…
"In Regulation and Development Jean-Jacques Laffont provides the first theoretical analysis of regulation of public services for developing countries. He shows how the debate between price-cap regulation and cost-of-service regulation is affected by the characteristics of less d…
"This book suggests how high levels of corruption limit investment and growth can lead to ineffective government. Developing countries and those making a transition from socialism are particularly at risk, but corruption is a worldwide phenomenon. Corruption creates economic ine…
"This book suggests how high levels of corruption limit investment and growth can lead to ineffective government. Developing countries and those making a transition from socialism are particularly at risk, but corruption is a worldwide phenomenon. Corruption creates economic ine…
GCHQ (Government Communication Headquarters) is the successor to the famous Bletchley Park wartime code-breaking organisation and is the largest and most secretive intelligence organisation in the country. Richard Aldrich traces GCHQ's evolvement from a wartime code-breaking ope…
"How well do governments do in converting the resources they take from us, like taxes, into services that improve the well-being of individuals, groups, and society as a whole? In other words: how well do they perform?" "This question has become increasingly prominent in public …
by Coestier, Bénédicte, Marette, Stéphan
fromRepères / Jean-Paul Piriou
Etudie la notion de qualité des produits et des services en corrélation avec l'organisation de la société. Analyse ainsi la relation entre qualité et économie de marché. Aborde également la gratuité des services publics, l'organisation de la production en réseau ou la concurrenc…
One of the principal goals of antipoverty efforts should be to improve the absolute living standards of the least well-off. Progress for the Poor aims to enhance our understanding of how to do that, drawing on the experiences of twenty affluent countries since the 1970s. The boo…
by Joyce, Paul
fromManaging the public services
"California began the decade of the 1990s with a vertically integrated electric power system that had been working reasonably well under regulation. Still, there were opportunities for improvement. Although some reasons offered for restructuring were unrealistic, sufficiently va…
