The roles of reference librarians are constantly changing. Today, it's not unusual for librarians to also serve as trend trackers, data analysts, project managers, It troubleshooters, marketers, and staffing specialists. Academic and public libraries across the country are exper…
Introduction to Lean ManagementImprovement in the Public SectorLean: That's about Cars, Right?Five Basic Principles in LeanAdding Value: Who Is the Customer?Portrait of a CitizenCritial Quality ParametersDetermine ValueThe Eight Deadly WastesAvoidable and Unavoidable WasteAction…
"The book begins with coverage of the basic philosophy of Lean before detailing specific methods for improving processes in the public sector. It addresses concerns specific to the public sector environment and considers the role of the citizen, not only as customer, but as a vo…
"Is there any public discourse left, or has advertising, with its aggressive sales techniques, usurped the role of democratic, civil debate? Beginning in the 1960s, there was a proliferation of social, political, and corporate advertising in affluent, developed nations that spok…
"Is there any public discourse left, or has advertising, with its aggressive sales techniques, usurped the role of democratic, civil debate? Beginning in the 1960s, there was a proliferation of social, political, and corporate advertising in affluent, developed nations that spok…
"Is there any public discourse left, or has advertising, with its aggressive sales techniques, usurped the role of democratic, civil debate? Beginning in the 1960s, there was a proliferation of social, political, and corporate advertising in affluent, developed nations that spok…
"Is there any public discourse left, or has advertising, with its aggressive sales techniques, usurped the role of democratic, civil debate? Beginning in the 1960s, there was a proliferation of social, political, and corporate advertising in affluent, developed nations that spok…
Finland is one of the most rural countries within the OECD, and it is also one of the early adopters of a multi-sectoral approach to rural policy. The Finnish model of rural policy has been reasonably successful in achieving coherence among sectoral policies oriented to rural ar…
La 4ème de couverture indique : "In the EU public services, utilities and welfare services can be seen as both building blocks for the internal market and as a persistent irritant in the integration process. This book provides a comprehensive overview of the EU law on public ser…
This text covers the collapse of American telecommunications after six years of deregulation, road networks, the railways, utility markets in the European Union, postal regulation and gas, electricity and energy.
"Strategic Management in Public Organizations: European Practices and Perspectives offers the first wide-ranging survey and assessment of strategic management practices at various levels of government and public service in European countries. It shows that strategic management i…
"Innovation is a core issue for public services and is a key element of public services reform - particularly in this age of austerity where policymakers urge the need to "innovate to do more with less". This comprehensive and accessible Handbook explores the potential for creat…