Annotation. "ITIL© 2011 At a Glance" is an important update to the internationally-recognized ITIL© best practices for IT Service Management. "ITIL© 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations…
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Models and methods for operational risks assessment and mitigation are gaining importance in financial institutions, healthcare organizations, industry, businesses and organisations in general. This book introduces modern Operational Risk Management and describes how various dat…