Over the last decade, there has been a substantial rise in the number of knowledge-intensive firms - constituted primarily of professionals. The core assets of these businesses are the people themselves. Handle them badly, and they may defect or stall. Successful managers of kno…
This title examines what sets knowledge-intensive firms apart from other types of organizations and the resultant organizational and strategic differences in business models, talent management and client-handling approaches.
The Knowledge Work Factory uncovers the well-intentioned waste that hides in plain sight within virtually every organization. It reveals the ingrained perceptual biases that trick our brains into accepting the status quo and missing breakthrough opportunities. It draws stunning …
Unlock your company's true potential by eliminating knowledge work waste that's hiding in plain sight. Back in 1987, Nobel laureate Robert Solow quipped, "You can see the computer age everywhere but in the productivity statistics." This costly condition soon became known as the …
"The purpose of this book is to develop the concepts of the Twelve Pillars, which support the Six Sigma improvement process; tie this to both the Malcolm Baldridge National Quality Award and Lean; and then to cover the areas that should be considered during the implementation of…
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This book questions our beliefs in the role of the information profession and tells us how to become information workers of the future by providing advice on overcoming the challenges facing the library profession. It develops the idea of the knowledge culture and knowledge work…