The Dark Side of Emotional Labour explores the work that the rest of society would rather not think about, the often unseen work that is emotionally disturbing, exhausting, upsetting, and stigmatising. This is work that is simultaneously undesirable and rewarding, work whose tas…
'The Dark Side of Emotional Labour' explores the work that the rest of society would rather not think about, the often unseen work that is emotionally disturbing, exhausting, upsetting and stigmatising. This is work that is simultaneously undesirable and rewarding, work whose ta…
Annotation
Des conseils pour donner une image de soi positive sur son lieu de travail, pour savoir quelle attitude adopter en fonction des circonstances, etc.
"On connaît le syndrome du burn-out, moins celui du bore-out : il touche pourtant davantage de personnes (30 % environ des travailleurs contre 10% pour le burn-out) et fait autant, sinon plus, de ravages. Au contraire du burn-out, sorte de boulimie de travail qui provoquerait un…
A report on the roles of gender, emotion, and power in the workplace counsels readers on how to thrive in emotionally charged business environments and promotes rational behavior during conflicts.
