The use of non-financial performance measurements (such as quality, delivery and customer satisfaction) has received a lot of attention from practitioners and academics over the last two decades in developed countries. This research project is an exploratory study in Libya to in…
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Performance management, which is a core element of the New Public Management (NPM), has maintained its significance both in academic and practical perspectives for many scholars and governments, although enthusiasm for the NPM has waned since the late 1990s. There have been deba…
Models of R&D account for technical, technological and administrative factors of R&D implementation but underestimate the influence of behavioural and political factors such as power and conflict. They assume that R&D organisation is “well-insulated” from partisan, emotions, pol…
The present quantitative study explored the relationship between the application of the performance measurement system and the ability of the decision-makers of a government revenue agency of the Republic of Azerbaijan to detect the events that could harm the operations of the e…
The purpose of the quantitative descriptive survey research study was to examine the relationship between the application of a performance measurement system and modernization of a public organization. Study outcomes, based on the analysis of the answers of 682 participants, rev…
This thesis aims to evaluate the implementation of the Balanced Scorecard (BSC) based on a case organization; the King Faisal Specialist Hospital and Research Centre (KFSH-RC). The study is an exploratory investigation. Understanding BSC perspectives is important for academic co…
For the past twenty years, the U.S. Department of Housing and Urban Development has used the Public Housing Assessment System (PHAS) to measure the performance of local public housing agencies in their implementation of the public housing program. Among the more than 3,500 publi…