Project management continues to evolve as types of projects increase, advancement of technologies available, as well as tools for project management grow in sophistication. A successful project is defined as being completed on schedule, on budget, and delivering the requirements…
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Managing relations with customers has been a main concern for business organisations from different sizes and fields. Such a concern has grown rapidly in the last few decades for a number of reasons such as the development of new technologies especially in the field of informati…
This dissertation focuses on Customer Relationship Management (CRM) and its applicability in China and Chinese culture. The primary goal is to examine the critical success factors (CSFs) to successfully implement U.S. CRM solutions in Chinese markets. The research questions focu…
A critical gap in the literature is the lack of detailed knowledge about the experience of hospitals undergoing the process of collaboration. A primary purpose of this study is to close this gap by gaining a deeper understanding of a hospital's experience living through such a c…