Healthcare systems are traditionally characterised by complexity and heterogeneity. With the continuous increase in size and shrinkage of available resources, the healthcare sector faces the challenge of delivering high quality services with fewer resources. Healthcare organisat…
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The thesis investigates how Agent-Based Modeling and Simulation (ABMS) and Queueing Theory (QT) techniques help manage mass gathering (MG) crowds. The techniques are applied to Hajj MG, which is one of the most complex annual MG, with a focus on its challenging Tawaf ritual. The…