« The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts, this book …
Service management as a practice -- Understanding service strategy -- Service strategy processes -- Understanding service design -- Service level management : aligning IT with business requirements -- The other service design processes -- Service design roles -- Understanding se…
DevOps: Ein Überblick
by Halstenberg, Jürgen, Pfitzinger, Bernd, Jestädt, Thomas
fromEssentials
Thema des Buches ist das prozessorientierte IT-Servicemanagementframework ITIL. Es zeigt auf, dass alle wesentlichen Kernaufgaben eines IT-Services durch ITIL erfüllt werden und vermittelt einen Einblick in die ITIL-Servicemodule: Business Perspective, Service Delivery, Service …
ITIL continual service improvement
by Lloyd, Vernon, Wheeldon, David, Stationery Office (Grande-Bretagne)
fromITIL