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ITIL Foundation exam study guide
by Morris, Helen, (IT consultant), Gallacher, Liz
fromSerious skills
0
Type: Book
Annotation
Providing an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure, this book is a quick-reference revision guide designed to help students prepare for their foundation exam. --
ITIL continual service improvement
by Wheeldon, David, Lacy, Shirley, Hanna, Ashley, Lloyd, V.
0
Type: Book
ITIL continual service improvement
0
Type: Book
ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services. This guidance is suitable for any IT and business professional inv…