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A well-designed organisation is an effective organisation. Decisions about organisation design determine the shape and form of the organisation - not only the reporting structure and authority relations, but also the number and size of sub-units and the interfaces between the su…

About the author -- Acknowledgements -- Why design matters -- Organisational complexity -- Traditional organizational forms -- Designing multidimensional organisations -- Designing sub-units -- Defining the vertical structure -- Configuring interfaces -- Managing the organisatio…