BCOM10: business communication

by Lehman, Carol M.

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Title Statements

Full title :BCOM10 : business communication / Carol M. Lehman, Debbie D. Dufrene, Robyn Walker.

Edition Statements

Publication Date:2020

Publication Statements

Publisher(s):Cengage
Place of Publication:Boston, MA
Language:eng
Publication Date:2020

The Physical Object

Description:viii, 327 pages ; : 28 cm

Edition Identifiers

ISBN:9780357026588, 0357026586, 9780357026595, 0357026594
oclc:on1089201301
LC Classification:HF5721
Dewey Decimal:658.45

Part 1. Communication foundations: 1. Establishing a framework for business communication -- 2. Focusing on interpersonal and group communication -- Part 2. Communication analysis: 3. Planning and decision making -- 4. Preparing written messages -- Part 3. Communication through voice, electronic, and written messages: 5. Communicating electronically -- 6. Delivering good- and neutral-news messages -- 7. Delivering bad-news messages -- 8. Delivering persuasive messages -- Part 4. Communication through reports and business presentations: 9. Understanding the report process and research methods -- 10. Managing data and using graphics -- 11. Organizing and preparing reports and proposals -- 12. Designing and delivering business presentations -- Part 5. Communication for employment: 13. Preparing résumés and application messages -- 14. Interviewing for a job and preparing employment messages.