Breaking through

Breaking through: implementing disruptive customer centricity

by Vandermerwe, Sandra

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Title Statements

  • Full title :Breaking through : implementing disruptive customer centricity / Sandra Vandermerwe.

Edition Statements

  • Publication Date:2014.
  • Edition:2. ed

Publication Statements

  • Publisher(s):Palgrave Macmillan
  • Place of Publication:Houndmills, Basingstoke, Hampshire
  • Language:eng
  • Publication Date:2014.

The Physical Object

  • Description:292 s. : : illustrations

Edition Identifiers

  • ISBN:9781137395498, 1137395494
  • oclc:ocn941295332

Subjects

Changement organisationnel Consommateurs -- Satisfaction Consumer behavior Consumer satisfaction Customer relations Efficacité organisationnelle Kundnöjdhet Kundrelationer Organisationsförändringar Organisatorisk effektivitet Organizational change Organizational effectiveness Organizational Innovation

Writers

Vandermerwe, Sandra

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Files & Downloads

  • Breaking Through, 2nd Edition: Implementing Disru…

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