Kundnöjdhet

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Wharton professor Jonah Berger draws on his research to explain the six steps that make products or ideas contagious What makes things popular? If you said advertising, think again. People don't listen to advertisements, they listen to their peers. But why do people talk about …

What makes things popular? If you said advertising, think again. People don't listen to advertisements, they listen to their peers. But why do people talk about certain products and ideas more than others? Why are some stories and rumors more infectious? And what makes online co…