Crisis communications: a casebook approach

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'Crisis Communications' presents case studies of organisational, corporate, and individual crises, and analyses the communication responses to these situations. Demonstrating how professionals prepare for and respond to crises, as well as how they develop communications plans, this essential text explores crucial issues concerning communication with the news media, employees, and consumers in times of crisis.

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Title Statements

Full title :Crisis communications : a casebook approach / Kathleen Fearn-Banks University of Washington.

Summary

Edition Statements

Publication Date:©2017
Edition:Fifth edition

Publication Statements

Publisher(s):Routledge, an imprint of the Taylor & Francis Group
Place of Publication:New York, NY
Language:eng
Publication Date:©2017

The Physical Object

Description:xiv, 423 pages : : illustrations, map ; : 23 cm

Edition Identifiers

ISBN:9781138923737, 1138923737, 9781138923744, 1138923745
oclc:ocn914225291
LC Classification:HD59
Dewey Decimal:659.2

Crisis communications today -- Crisis communications theory -- Communications to prevent crises -- Communications when the crisis strikes -- Social media and crisis communications -- "Textbook" crises -- Culture crises: domestic -- Culture crises: foreign and international -- Environmental crisis -- Natural disasters -- Transportation crises -- Product failure and product tampering -- Death and injury -- The crisis communications plan -- Appendix A. Generic crisis communications plan for a large company -- Appendix B. Crisis communications plan: Seattle's Union Gospel Mission -- Appendix C. Crisis communications plan for a fictitous small business.

Subjects

advertising Advertising -- Case studies Business and Management Case studies Crisis management Crisis management -- Case studies Gestion de crise -- Études de cas Public relations -- Case studies. -- Ma… Public relations -- Management Relations publiques -- Études de cas. -…