Critical conversations: scripts & techniques for effective interprofessional & patient communication
Critical Conversations provides scripts and scenarios to help you reach your communication goals. Chapters feature do's and don'ts, reflective questions, and practical tools. Whether you are a new nurse at the bedside or the CEO of a major healthcare facility, this book will help you: Deal with gossip, harassment, and other tough topics; successfully address workloads, management styles, and other tricky subjects with managers and leaders; work with frustrated families, angry physicians, and un…
Read More ↓Title Statements
- Full title :Critical conversations : scripts & techniques for effective interprofessional & patient communication / Cheri Clancy, MSN, MS, RN, NE-BC.
Summary
Critical Conversations provides scripts and scenarios to help you reach your communication goals. Chapters feature do's and don'ts, reflective questions, and practical tools. Whether you are a new nurse at the bedside or the CEO of a major healthcare facility, this book will help you: Deal with gossip, harassment, and other tough topics; successfully address workloads, management styles, and other tricky subjects with managers and leaders; work with frustrated families, angry physicians, and uncooperative colleagues; improve the patient experience and effectively communicate with families.
Read More ↓Edition Statements
- Publication Date:©2014
Publication Statements
- Publisher(s):Sigma Theta Tau International
- Place of Publication:Indianapolis, IN
- Language:eng
- Publication Date:©2014
The Physical Object
- Description:1 online resource (xix, 281 pages) : : illustrations
Edition Identifiers
- ISBN:9781938835483, 1938835484
- oclc:ocn892580412
- LC Classification:RT82
- Dewey Decimal:610.7306/9
Table of Contents
On finding common sense -- Body language exposed -- The emotionally intelligent and emotionally competent nurse -- Impromptu scripting techniques -- Interprofessional coaching conversations -- Improving the patient experience -- Healthy workplace environments -- Organizational culture and behavior.
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Critical Conversations in Healthcare -- (.pdf)
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