Title Statements
- Full title :Customer service training 101 / ReneeEvenson.
Edition Statements
- Publication Date:©2011.
- Edition:2nd ed
Publication Statements
- Publisher(s):Amacom
- Place of Publication:New York
- Language:eng
- Publication Date:©2011.
Notes
"Quick and easy techniques that get great results"--Cover.
Includes and index.
Your service team may represent the first, last or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences.
Customer Service.
Management.
The Physical Object
- Description:vii, 230 pages : : illustrations ; : 24 cm
Edition Identifiers
- ISBN:9780814416419, 0814416411
- oclc:ocn822068754
- LC Classification:HF5415.5
- Dewey Decimal:658.812
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