Dealing with difficult people

by H, a, r, v, a, r, d, , B, u, s, i, n, e, s, s, , R, e, v, i, e, w

Type Book

Rate 0.0 /5

Details

Files

Reviews

Download

Title Statements

Full title :Dealing with difficult people.

Summary

At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F.R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master

Edition Statements

Publication Date:©2018

Publication Statements

Publisher(s):Harvard Business Review Press
Place of Publication:Boston
Language:eng
Publication Date:©2018

The Physical Object

Description:1 online resource (viii, 141 pages)

Edition Identifiers

ISBN:9781633696099, 163369609X
oclc:on1030818459
LC Classification:HD42
Dewey Decimal:658.3/045

To resolve a conflict, first decide: is it hot or cold?: Aim for warmth / Mark Gerzon -- Taking the stress out of stressful conversations: how to talk when you're emotionally entangled / Holly Weeks -- The secret to dealing with difficult people: it's about you: three new lenses to try on / Tony Schwartz -- How to deal with a mean colleague: stand up for yourself / Amy Gallo -- How to deal with a passive-aggressive colleague: don't accuse them / Amy Gallo -- How to work with someone who's always stressed out -- How to manage someone who thinks everything is urgent: help them see their consequences / Liz Kislik -- Do you hate your boss?: managing up when your personalities clash / Manfred F.R. Kets de Vries.

Subjects

BUSINESS & ECONOMICS -- Industrial Mana… Business & Economics -- Management BUSINESS & ECONOMICS -- Management Scie… BUSINESS & ECONOMICS -- Organizational … Conflict management Emotional Intelligence Employés à problèmes Gestion des conflits Intelligence émotionnelle Problem employees Problem Solving Résolution de problème Travail -- Aspect psychologique Work -- Psychological aspects