Dealing with difficult people
by None
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--
Read More ↓Title Statements
- Full title :Dealing with difficult people.
Summary
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--
Read More ↓Edition Statements
- Publication Date:©2018
Publication Statements
- Publisher(s):Harvard Business Review Press
- Place of Publication:Boston, Massachusetts
- Language:eng
- Publication Date:©2018
The Physical Object
- Description:1 online resource (1 volume)
Edition Identifiers
- ISBN:9781633696099, 163369609X
- oclc:on1120726228
- LC Classification:HD42
- Dewey Decimal:658.3/045
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