THIS IS SERVICE DESIGN THINKING

THIS IS SERVICE DESIGN THINKING: Basics, Tools, Cases

by Stickdorn, Marc

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Title Statements

  • Full title :THIS IS SERVICE DESIGN THINKING : Basics, Tools, Cases / Marc Stickdorn, Jakob Schneider.

Edition Statements

  • Publication Date:2012.

Publication Statements

  • Publisher(s):Wiley
  • Place of Publication:Hoboken, New Jersey
  • Language:und
  • Publication Date:2012.

The Physical Object

  • Description:373 pages : : illustrations ; : 24 cm.

Edition Identifiers

  • ISBN:9789063692797, 906369279X
  • oclc:on1112214450
  • LC Classification:HD9980.5
  • Dewey Decimal:658

Table of Contents

Introduction -- What is service design? -- Who are these service designers? -- How does service design work? -- What are the tools of service design? -- Applied service design -- Deep service design thinking.

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Subjects

Service industries -- Management Services (Industrie) -- Gestion

Writers

Stickdorn, Marc Schneider, Jakob, (Economist)

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