Systems development is the process of creating and maintaining information systems, including hardware, software, data, procedures and people. It combines technical expertise with business knowledge and management skill. This practical book provides a comprehensive introduction …
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Systems development is the process of creating and maintaining information systems. This practical book provides a comprehensive introduction to the topic and can also be used as a handy reference guide by those already working in the field. It is the only textbook that supports…
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Configuration management is the tracking, recording and monitoring of the elements of a business IT system and any changes and developments. It contains details of the organisation's infrastructure and processes that are used in the provision and management of IT services and is…
Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between service provider and customer and relies on understanding customer nee…
The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. Responsibilities include developing, implementing, monitoring and improving processes and procedures. This essential guide covers areas such as purpose, require…
This book will empower experienced project managers and their business counterparts to understand and manage the risks of challenging business change projects. Providing principles and guidance, it shows project managers and owners how to guide projects home when mere excellence…
Ideal for IT practitioners with project management responsibility, this book explains the principles of IT-related project management, covering key areas such as project planning, monitoring and control, change and risk management and communication between project stakeholders. …
Anything from an office move to the Olympic Games can be termed a project, and 97 per cent of successful projects are led by an experienced project manager. Presenting over 250 years of professional project management experience in a highly accessible format, this entertaining y…
Presented in a highly accessible format, this entertaining yet practical book gives advice to project managers who need to get up to speed quickly. It includes hints and tips on controlling budget, time, scope and people. This fully updated edition reflects changes to working pr…
Presented in a highly accessible format, this entertaining yet practical book gives advice to project managers who need to get up to speed quickly. It includes hints and tips on controlling budget, time, scope and people. This fully updated edition reflects changes to working pr…
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Adopting an Agile approach can revolutionize the way business analysts work. This book provides a comprehensive introduction to Agile methodologies and how these can be applied to business analysis.
Information risk management (IRM) is about identifying, assessing, prioritising and treating risks to keep information secure and available. This accessible book is a practical guide to understanding the principles of IRM and developing a strategic approach to an IRM programme. …
Information risk management (IRM) is about identifying, assessing, prioritising and treating risks to keep information secure and available. This book provides practical guidance to the principles and development of a strategic approach to an IRM programme. The only textbook for…
This book is a highly accessible guide to being a project manager (PM), particularly a project manager working within an IT field. The role is set out with reference to required skills, essential competencies and responsibilities. Tools, methods and techniques for project manage…
This book is a highly accessible guide to being a project manager (PM), particularly a project manager working within an IT field. The role is set out with reference to required skills, competencies and responsibilities. Tools, methods and techniques for project managers are cov…
This book is a highly accessible guide to being a project manager (PM), particularly a project manager working within an IT field. The role is set out with reference to required skills, competencies and responsibilities. Tools, methods and techniques for project managers are cov…
This book addresses the social, legal, financial, organisational and ethical issues relevant to IT professionals. It is designed to accompany the BCS HEQ 'Diploma in IT' core module: Professional Issues in Information Systems Practice. This new edition covers the social and lega…