Bibliothèques - Services aux publics

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"Library professionals need to have effective evaluation skills in order to be accountable to stakeholders and to effect informed improvement. Applegate shows you techniques for collecting data at the local level to enable informed managerial decision making. She describes and c…

"Many libraries set up a training program on conflict resolution and workroom security only after a problem patron situation has become unbearable. Albrecht shows that preparedness is an essential part of library security, on the employee level as well as on the administrative l…

Bizzle shows how successful libraries introduce new ideas into their presentations, web presence, and digital services. Marketing campaigns can be a challenge, and Bizzle shares universal concepts to promote a successful social media presence and increase community awareness of …