This book examines the concept of globalised identities and the way in which agency is exercised over identity construction by women working in India's transnational call centre industry. Drawing on qualitative empirical data and extensive original fieldwork, the book provides a…
This book examines the concept of identity in a globalized world and the way in which agency is exercised over identity construction by women working in India's transnational call centre industry. Based on rich empirical data and original fieldwork, the author provides a nuanced…
This book examines the concept of globalised identities and the way in which agency is exercised over identity construction by women working in India's transnational call centre industry. Drawing on qualitative empirical data and extensive original fieldwork, the book provides a…
This book introduces the concept of disciplined agency as a valuable explanatory tool vis-a-vis new forms of labour exploitation in service realms of production and the material and moral insecurities of capitalism underneoliberal governance.
Since the mid-2000s, the harsh reality of call centre employment for a generation of young workers in Portugal has been impossible to ignore. With its endless rows of small cubicles, where human agents endure repetitive telephone conversations with abusive clients under invasive…
Since the mid-2000s, the harsh reality of call centre employment for a generation of young workers in Portugal has been impossible to ignore. With its endless rows of small cubicles, where human agents endure repetitive telephone conversations with abusive clients under invasive…
This book introduces the concept of disciplined agency as a valuable explanatory tool vis-a-vis new forms of labour exploitation in service realms of production and the material and moral insecurities of capitalism under neoliberal governance.
"Maximizing Call Center Performance takes you behind the scense and shows you what call centers are doing to get the most out of their technology investment. The stories in this book--all true--illustrate not just a single solution to call center managers' most common problems, …