"Author John DiJulius, considered the authority on customer service, has cracked the code through his extensive experience at helping large companies deliver superior service, and he knows the best practices of the world-class customer service companies. Now, he shares that insi…
"Author John DiJulius, considered the authority on customer service, has cracked the code through his extensive experience at helping large companies deliver superior service, and he knows the best practices of the world-class customer service companies. Now, he shares that insi…
"Author John DiJulius, considered the authority on customer service, has cracked the code through his extensive experience at helping large companies deliver superior service, and he knows the best practices of the world-class customer service companies. Now, he shares that insi…
"Psychology is central to an effective understanding of consumption behaviours. The aim of this book is to provide an overall understanding for why people consume certain products and services and how this affects their behaviour and psychological well being."--Provided by publi…
In "Kundenorientierte Unternehmensführung" geben renommierte Fachvertreter aus Wissenschaft und Unternehmenspraxis verlässliche Antworten auf aktuelle Fragen zu den Themen Kundenorientierung, Kundenzufriedenheit und Kundenbindung. Ziel der Herausgeber und Autoren ist es, dem Les…
Shows businesses how to find new customers and profits in a world of contracting markets and diminished consumer demand, outlining a business model that uses new tools and techniques to seek out areas of high-profit demand
The growth formula for business has long been to increase revenues annually; but with the recent financial collapse, this once profitable model is no longer enough. Rick Kash and David Calhoun have the answer: a revolutionary demand-driven model that has already proven successfu…
Shows businesses how to find new customers and profits in a world of contracting markets and diminished consumer demand, outlining a business model that uses new tools and techniques to seek out areas of high-profit demand.
Shows businesses how to find new customers and profits in a world of contracting markets and diminished consumer demand, outlining a business model that uses new tools and techniques to seek out areas of high-profit demand.
