A business's existing profitable customers are the key to its future success. This book guides readers in using CRM to integrate all channels of customer contact.
This survey talks about Customer Lifetime Value (CLV) as a metric that would help managers make informed business decisions. While there have been prior articles that take an extensive and in-depth look at Customer Equity (CE) (Villanueva and Hanssens, 2007), this survey reviews…
Microsoft dynamics CRM 2011 step by step
by Snyder, Mike, Steger, Jim, Landers, Brendan
fromIT Pro
Microsoft Dynamics CRM 2011: step by step
by Snyder, Mike, Steger, Jim, Landers, Brendan
fromStep-by-step
Microsoft Dynamics CRM 2011 step by step
by Snyder, Mike, Steger, Jim, Landers, Brendan
fromStep-by-step
The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; ma…
Dynamics CRM 2011 application design.
""Microsoft Dynamics CRM 2011 Application Design"" is a hands-on guide for beginners or intermediate users that allows you to build applications that will add value to your business. Each chapter builds on the last with added levels of complexity with code examples and screensho…