This guide shows how a company can provide technical support to solve its customers' problems and, at the same time, create satisfied users who will encourage others to buy the same products or services.
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Esta quinta edición incorpora muchos cambios respecto a la edición anterior, donde se busca que el lector reconozca la importancia que tiene para cualquier empresa el buen diseño de una cadena de suministro, así como de su planeación y operaciones. Se presentan muchos ejemplos p…
First Published in 1999: This book stresses the service aspects of an organization - especially customer service, marketing, and organizational responsiveness, and how to create and provide outstanding customer value to the target market(s).
First Published in 1999: This book stresses the service aspects of an organization - especially customer service, marketing, and organizational responsiveness, and how to create and provide outstanding customer value to the target market(s).
Introduction to Customer Service Management: A Strategic and Operational Perspective /Robert Ebo Hinson, Ogechi Adeola, Terri R. Lituchy, and Abednego Feehi Okoe Amartey --Theme A: Customer Service as Shared Value --Who is A Customer? /Desmond Ayentimi --Defining a Customer-driv…
"Customer service management the world over is dynamic, with companies transitioning from a transactional to a more strategic view of the customer. Customers have evolved and transformed from 'passive audiences' to 'active players.' Consequently, businesses are moving away from …
"Customer service management the world over is dynamic, with companies transitioning from a transactional to a more strategic view of the customer. Customers have evolved and transformed from 'passive audiences' to 'active players.' Consequently, businesses are moving away from …
A practical guide to call center technology
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Type: Book
