This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on …
This text looks at human resource management in call centres from an international perspective & uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on em…
Shows businesses how to find new customers and profits in a world of contracting markets and diminished consumer demand, outlining a business model that uses new tools and techniques to seek out areas of high-profit demand
The growth formula for business has long been to increase revenues annually; but with the recent financial collapse, this once profitable model is no longer enough. Rick Kash and David Calhoun have the answer: a revolutionary demand-driven model that has already proven successfu…
Shows businesses how to find new customers and profits in a world of contracting markets and diminished consumer demand, outlining a business model that uses new tools and techniques to seek out areas of high-profit demand.
Shows businesses how to find new customers and profits in a world of contracting markets and diminished consumer demand, outlining a business model that uses new tools and techniques to seek out areas of high-profit demand.
Service operations management
by Johnston, Robert, Shulver, Michael, Slack, Nigel, Clark, Graham
Analyseand addressorganisationalchallenges using real world examples Service Operations Management,5th Edition,by Robert Johnston and others is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in…
Service operations management
by Johnston, Robert, Shulver, Michael, Slack, Nigel, Clark, Graham
This textbook on service operations management provides a clear understanding of how service performance can be improved in organisations. It applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse ra…
For undergraduate and graduate supply chain management courses. Illustrating the key drivers in effective supply chain management. Supply Chain Management illustrates the key drivers of good supply chain management in order to help students understand what creates a competitive …
For undergraduate and graduate supply chain management courses. Illustrating the key drivers in effective supply chain management. Supply Chain Management illustrates the key drivers of good supply chain management in order to help students understand what creates a competitive …
Supply Chain Management illustrates the key drivers of good supply chain management in order to help students understand what creates a competitive advantage. This text also provides strong coverage of analytic skills so students can gauge the effectiveness of the techniques des…
