"A great book everyone can use to understand how tech startups work." -Rene Reinsberg, GM/VP atGoDaddy, CEO and Co-founder at Locu "Finally a book non-techies can use to understand the web technologies that are changing our lives." -Paul Bottino, Executive Director, Technology a…
by Information Systems Audit and Control Association
fromCobit 5
by Eom, Sean B., International Conference on Information Systems and Technologies, Tangier, Morocco), Laouar, Mohamed Ridda, International Conference on Software Engineering and New Technologies, Tangier, Morocco), Americas Conference on Information Systems, Seattle (Wash.))
"The most important skills a leader needs to succeed in a digital environment are not technical in nature but managerial--strategic vision, forward-looking perspective, change-oriented mindset. A company's digital transformation does not involve abandoning widget-making for app…
"Even with a successful service operation in place, there is still a need to consider improvements at every opportunity. This book focuses on the process elements involved in identifying and introducing a cycle of service management improvements. It provides structure for your a…
