Implantation (Organisation) -- Planification

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Examining the factors that influence customer satisfaction and organisational effectiveness within the workplace and showing how facilities management can help ensure that high quality of service is achieved, this book discusses how customer perception is determined by the envir…

Modern organisations are subject to continual change - technologies evolve, organisational structures are modified, people and underlying cultures are transformed. Yet the facilities that organisations occupy are static and can impede the changes that are essential to organisati…

Earlier editions of "Total Facilities Management" have been praised for the lucid presentation style and direct applicability of its contents. The Third Edition follows in that tradition, providing an accessible text bridging the gap between the theory of facilities management a…

Earlier editions of Total Facilities Management have been praised for the lucid presentation style and direct applicability of its contents. The third edition follows in that tradition, providing an accessible text bridging the gap between the theory of facilities management and…