A ready companion for those studying the ITIL 4 guidance, this book enables candidates to focus on the areas that will be examined, understand the best ways to approach the questions, and provides exam hints and support to maximize ITIL 4 Foundation success. --
Discussing concepts, principles, methods, and techniques, this book covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners. --
Discussing concepts, principles, methods, and techniques, this book provides invaluable guidance in the practical application of high-velocity IT. --
Discussing concepts, principles, methods, and techniques, this book provides the essential guidance that organizations need to address new service management challenges and to maximize the full potential of modern technology. --
Part of the Managing Professional series, this publication provides higher-level guidance, following ITIL 4 Foundation. It is ideal for IT professionals who manage the operation of IT-enabled digital products and services or end-to-end delivery. This publication helps you unders…
The ideal companion for students preparing for their ITIL Foundation Exam, this easy-to-follow guide is essential for learning and developing an understanding of the basic concepts, principles and terminology associated with IT service management. --
Discussing concepts, principles, methods, and techniques, this book offers essential guidance that organizations need to address new service management challenges and to maximize the full potential of modern technology. --