We live, says Ed Schein, in a culture of Tell. Rather than trying to genuinely relate to other people we tell them what we think they need to know or should do based on assumptions we've made about them. But telling makes people feel inferior--it shuts them down. This is particu…
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Ìdentity & apos; attracts some of social science & apos;s liveliest and most passionate debates. Theory abounds on matters as disparate as nationhood, ethnicity, gender politics and culture writ large and small. However, there is considerably less investigation into how such ide…
Focusing on talk and interaction in institutional contexts, this study discusses the theory and methodology of conversation analysis. It assesses applications, such as human-computer interaction, the role of ethnography, statistics and more. It is useful for those involved in so…
Effective communication in business and commercial organizations is critical, as organizations have to become more competitive and effective to sustain commercial success. This thoroughly revamped new edition distils the principles of effective communication and applies them to …
To make sense of the world, were always trying to place things in context, whether our environment is physical, cultural, or something else altogether. Now that we live among digital, always-networked products, apps, and places, context is more complicated than everstarting with…
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In this text, the authors develop a multitheoretical model that relates different social science theories with different network properties. This model is multilevel, providing a network decomposition that applies the various social theories to all network levels.
Communication: A Critical/Cultural Introduction, Second Edition introduces communication theory, interpersonal communication, and public communication and culture through the lens of contemporary critical theory. John T. Warren and Deanna L. Fassett focus on public advocacy as a…
This monograph proposes a new theoretical and methodological perspective on identity called multimodal interaction analysis (Norris 2004). While many discourse studies analyze spoken language, this book moves from discourse analysis to multimodal discourse analysis. The author i…
Communication is the absolutely indispensable leadership discipline. But, too often, leaders and professional communicators get mired in tactics, and fail to influence public attitudes in the ways that would help them the most. The Power of Communication builds on the U.S. Marin…
This guide teaches readers how to "take control" of an interview, how to ask the right questions, how to "read" the interviewer's signals, how to develop a winning professional "storyline", and how to follow-up after the interview.
"Human Conflict: Disagreement, Misunderstanding, and Problematic Talk" distinguishes between effective and ineffective forms of face-to-face interaction in cases where agreement, disagreement, understanding, or misunderstanding prevail. Following an in-depth look at the interpla…
"This new edition of the worldwide bestseller (over 200,000 copies sold and translated into seventeen languages) from two of the true giants in organizational culture studies offers 50% new content and a simple and effective technique for building more positive relationships, es…
When stresses and hassles challenge our abilities to cope, we frequently turn to family, friends, and partners for help. Yet social support from close relational partners does not uniformly benefit recipients or their relationships. By probing the communication processes that li…