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For many years, there has been quite a bit of talk about employee engagement as a means to lift corporate profits and reduce absenteeism and turnover. However, evidence shows that incivility and instances of employee abuse are getting worse. Additionally, with profit as the prim…
Latin America, today, presents a dynamic but challenging business landscape. Although foreign investment in the region has risen, Asia's increasing role in the global economy is a challenge to Latin America's competitiveness. At the same time, Translatina firms - Latin American …
Karin Breu and Geoff Smith show how to deliver the information that managers need to the managers who want it and suddenly the sullied reputation of knowledge management is repaired and it stops being a fad and starts delivering results.
This work looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on …
Effective evaluation and measurement of learning and development initiatives is critical to maximise the impact of training, identify gaps for improvement and ensure that efforts are aligned to the business' needs. Learning Analytics outlines how analytical approaches can respon…
Written with a managerial bias, this book teaches students how to create a focused business strategy based around staffing, development and reward systems. Emphasis is put on linking HRM systems with core areas of such a strategy.
In this modern day and age, it is surprising that managerialist perspectives, practices and ideas are colonising the study of sexualities in organisation. A timely intervention into the contemporary vitality of queer theories, Queer Business is an innovative book length explorat…
Contains articles on Human Resource Development (HRD), linking the concerns of states and business. The first section of this book contains advice on HRD for government leaders and policymakers. The second considers HRD in the corporate sector. This book is useful to statesmen, …
Do you know who the best people in your team are? Have you got a clear idea of how much they deliver? Many companies still proclaim that Our people are our most important asset', yet fail to treat that asset as valuable. In fact they often ignore their in-house talent, believing…