"Learn how to navigate the bullies, manipulators and complainers who drive you mad. With example dialogue and techniques, it will help you navigate tricky situations situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you ca…
Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.
"Learn how to navigate the bullies, manipulators and complainers who drive you mad. With example dialogue and techniques, it will help you navigate tricky situations situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you ca…
"Learn how to navigate the bullies, manipulators and complainers who drive you mad. With example dialogue and techniques, it will help you navigate tricky situations situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you ca…
Cover -- Title -- Copyright -- Dedication -- Contents -- List of Figures -- 1 Introduction: The Dark Side of the Workplace -- 2 The Dark Triad Personalities: Main Characteristics -- 3 The Origins of the Dark Triad -- 4 The Corporate Psychopath -- 5 Dark Triad Personalities and C…
Annotation This guide helps managers determine which of their problem employees may need a little encouragement, a little direction, a full-fledged attitude adjustment, or to be set free. Managers learn how to work with a myriad of challenging personality types--from those who j…
Annotation
This guide helps managers determine which of their problem employees may need a little encouragement, a little direction, a full-fledged attitude adjustment, or to be set free. Managers learn how to work with a myriad of challenging personality types--from those who just can't s…
" ... Open the book and find : How to negotiate to get what you need and deserve ; Advice on creating a time management system you can live with ; The best ways to create a productive work environment ; How to combat procrastination ; When (and how) to delegate) ; Tips for deali…
Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their'and your own'emotions. How do you stay calm in a tough conversation' How do you stay unruffled in the face of passive-aggressive comments' And how do you know…
