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Peter Taylor's compelling insights challenge us to view cities as part of a global network, divorced from the constraints of national or even regional boundaries.
"World City Network interprets cities as global service centres. With the advent of multinational corporations, the traditional urban service function has 'gone global'. In order to provide services to globalizing corporate clients, the offices of major financial and business se…
Eine kundenorientierte Leistungserbringung bedingt Änderungen der betrieblichen Kommunikationsprozesse mit weitreichenden Auswirkungen für die Organisation und die sie unterstützende Informationstechnik. Philipp Kordowich untersucht die Besonderheiten kundenorientierter Leistung…
"A nurse inserts an I.V.A personal care attendant helps a quadriplegic bathe and get dressed. A nanny reads a bedtime story to soothe a child to sleep. Every day, workers like these provide critical support to some of the most vulnerable members of our society. Caring on the Clo…
Machine generated contents note: Introduction; 1. The rise of transnational hybrid authority: a primer; 2. Service offshoring: the new frontier of globalisation; 3. Standards as regulation; 4. Doubling security: prudential standards for insurance regulation; 5. Standards to crea…
"Standards often remain unseen, yet they play a fundamental part in the organisation of contemporary capitalism and society at large. What form of power do they epitomise? Why have they become so prominent? Are they set to be as important for the globalisation of services as for…
"Standards often remain unseen, yet they play a fundamental part in the organisation of contemporary capitalism and society at large. What form of power do they epitomise? Why have they become so prominent? Are they set to be as important for the globalisation of services as for…
In How to Make Things Happen, we learnt that knowledge is the fundamental driver of service efficiency. In this new book, the author follows four very different companies in the finance, gas and tourism sectors as they implement the Service Problem Driven Management Model (SPDM)…
In How to Make Things Happen, we learnt that knowledge is the fundamental driver of service efficiency. In this new book, the author follows four very different companies in the finance, gas and tourism sectors as they implement the Service Problem Driven Management Model (SPDM)…
In How to Make Things Happen, we learnt that knowledge is the fundamental driver of service efficiency. In this new book, the author follows four very different companies in the finance, gas and tourism sectors as they implement the Service Problem Driven Management Model (SPDM)…
In How to Make Things Happen, we learnt that knowledge is the fundamental driver of service efficiency. In this new book, the author follows four very different companies in the finance, gas and tourism sectors as they implement the Service Problem Driven Management Model (SPDM)…