"The shift to a services-dominant economy and to services-dominant value creation [accounts for] almost 80% of GDP in developed economies This book expounds the six principles of Service Science ... contains compelling examples and clear direction for application, and describes …
Business paradigm shifts are rare. However, the shift to a service-dominant economy and to service-dominant value creation genuinely merits such a designation, both on the surface through the lens of traditional economic measures and even more deeply and profoundly through the l…
1. Introduction -- 2. Why Mobility as a Service? -- 3. Shaping the Future of Mobility -- 4. Forms of MaaS -- 5. A Business Perspective -- 6. The Way Forward. . The advent of mobility-as-a-service and the disruption of the automotive industry are both overlapping and fuelled by …
The advent of mobility-as-a-service and the disruption of the automotive industry are both overlapping and fuelled by the same developments and thus raise a very fundamental question: are we at peak car? Based on the author's extensive field research, academic study, and profess…
Manufacturers have shifted their focus from products to smart solutions in search of higher returns and additional growth opportunities. This shift, described as servitization, or lately as a digital servitization, is not a simple process. Academic study has revealed that its is…
Manufacturers have shifted their focus from products to smart solutions in search of higher returns and additional growth opportunities. This shift, described as servitization, or lately as a digital servitization, is not a simple process. Academic study has revealed that its is…
Servitization and physical asset management, third edition, was developed to provide a structured source of guidance and reference information on the business opportunities linked to servitization and the management of physical assets. A growing trend in the global economy, serv…
Servitization and physical asset management, third edition, was developed to provide a structured source of guidance and reference information on the business opportunities linked to servitization and the management of physical assets. A growing trend in the global economy, serv…
"Service innovation is a concept that, for the last decade, has received increased attention both among academics as well as practitioners. However, service innovation is a multi-fragmented concept which often induces confusion. The main purpose of the book is to discuss and exp…
"Service innovation is a concept that, for the last decade, has received increased attention both among academics as well as practitioners. However, service innovation is a multi-fragmented concept which often induces confusion. The main purpose of the book is to discuss and exp…
by Bruhn, Manfred, Hadwich, Karsten
fromForum Dienstleistungsmanagement
Produktivit t stellt eine der zentralen Herausforderungen des Dienstleistungsmanagements dar. Dabei gilt es, nicht nur bew hrte Konzepte und Methoden aus dem Sachg terbereich an die spezifischen Gegebenheiten des Dienstleistungssektors anzupassen. Es ist vielmehr auch eine verti…
