Thesiss

Scope and method of study. The main purpose of this study was to develop a workforce education model for Lebanon's guest service agents' cluster. Guest service agents' jobs defined in this study were; concierge, front desk employee, reservation specialist, and first level manage…

Despite the recent recession, the economic growth of recent decades has created a group of so-called ‘Global-Elites’ (CeMoRe, 2010). Small in number, but high in net worth and influence they are influential in the creation of, and desire for consumption, often portrayed as luxur…

There has been a considerable debate in recent years about the 'fit' betweenhospitality management education and the needs of the hospitality and tourismindustries, with allegations of disproportionate 'wastage' of vocationally labourmarket entrants to other sectors of the econo…

Hotels have lost 3.4 billion over the last 5 years because of high rates of employee turnover. Leaders must use the tools necessary to increase job satisfaction and retain professional employees. The problem was that insufficient data described the relationships between transfor…

The main purpose of this study was to explore guests' waiting experience at hotels in Saudi Arabia, as well as the role of delay on overall experience. Investigating the effects of guests' waiting experience on service quality and subsequent satisfaction with overall experience …

Prior scholars have devoted much attention to how tourism influenced the U.S. South’s culture and economy in the era following the Civil War and Reconstruction. The role of hotels as spaces for this contribution to occur has gone understudied, however. Hotels in fact shaped the …