Thesiss

Manufacturing support services, operating as call centres, are one of the fastest growing and preferred means of service delivery in today's ever-changing manufacturing environment. The call centre has a significant potential to provide support to manufacturing organizations wit…

e-Government services are typically developed by internal service providers, often neglecting the service end user. Subsequent delivery of services can be jeopardised without due consideration of the service user, lacking in consideration of their needs and expectations in the d…

The subject of my research is influenced by the social conditions imposed by the COVID-19 environment. I investigate how to increase contact with relatives and commemorate life when a funeral is not allowed because of the pandemic. How to mourn for loved ones when relatives are …