Thesiss

Soft Systems Methodology (SSM) developed by Checkland to adapt the theory in practice to tackle ill-defined issues that are difficult to measure and assess by hard systems thinking like political and social issues. SSM can be defined as a structured approach to understand real-w…

The ability to achieve resilience to extreme events requires a shift away from the traditional risk management approach and a progression towards understanding resilience as a dynamic process operating within a complex socio-ecological-technical emergency management system. Taki…

Manufacturing support services, operating as call centres, are one of the fastest growing and preferred means of service delivery in today's ever-changing manufacturing environment. The call centre has a significant potential to provide support to manufacturing organizations wit…

Systems thinking is an umbrella term which encompasses both systematic thinking and systemic thinking. Systematic thinking is characterized by a logic flow of repeatable and predictable actions in order to accomplish an aim in a system. Systemic thinking is characterized by the …