Dealing with difficult people

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Type Book

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At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--

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Title Statements

Full title :Dealing with difficult people.

Summary

Edition Statements

Publication Date:2018

Publication Statements

Publisher(s):Harvard Business Review Press
Place of Publication:Boston, Massachusetts
Language:eng
Publication Date:2018

The Physical Object

Description:160 pages ; : 18 cm

Edition Identifiers

ISBN:9781633696082, 1633696081
oclc:on1056506779
LC Classification:HD42

To resolve a conflict, first decide: is it hot or cold?: aim for warmth / Mark Gerzon -- Taking the stress out of stressful conversations: how to talk when you're emotionally entangled / Holly Weeks -- The secret to dealing with difficult people: it's about you -- Lenses to try / Tony Schwartz -- How to deal with a mean colleague: stand up for yourself / Amy Gallo -- How to deal with a passive-aggressive colleague: dont accuse them / Amy Gallo -- How to work with someone who's always stressed out: celebrate their victories / Rebecca Knight -- How to manage someone who thinks everything is urgent: help them understand the consequences / Liz Kislik -- Do you hate your boss?: managing up when personalities clash / Manfred F.R. Kets de Vries.

Subjects

Conflict management Emotional Intelligence Employés à problèmes Gestion des conflits Intelligence émotionnelle Problem employees Problem Solving Résolution de problème Travail -- Aspect psychologique Work -- Psychological aspects