"10" Result
Sort By:
"This is the fifth book in the series of five ITIL core publications containing advice and guidance around the activities and processes associated with the five stages of the service lifecycle. The primary purpose of the continual service improvement stage of the service lifecyc…
ITIL continual service improvement
by Lloyd, Vernon, Wheeldon, David, Stationery Office (Grande-Bretagne)
fromITIL
0
Type: Book
ITIL continual service improvement
by Wheeldon, David, Lacy, Shirley, Hanna, Ashley, Lloyd, V.
0
Type: Book
Explores the changing role of the service desk professional. This text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk.