ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several…
"This user-friendly book aims to assist candidates pass the ITIL OSA Intermediate examination. It not only references the source material from the core ITIL texts but also gives practical guidance based on real life. Exam candidates no longer have to rely just on their memory an…
"ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework - ITIL 4 - has been significantly updated and addresses new ITSM challenges, includes new technolog…
"ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework - ITIL 4 - has been significantly updated and addresses new ITSM challenges, includes new technolog…
Thema des Buches ist das prozessorientierte IT-Servicemanagement Framework ITIL. Es zeigt auf, dass alle wesentlichen Kernaufgaben eines IT-Services durch ITIL erfüllt werden und vermittelt einen Einblick in die ITIL-Servicemodule. Es beschreibt die ITIL-spezifischen Prozesse, R…
Thema des Buches ist das prozessorientierte IT-Servicemanagementframework ITIL. Es zeigt auf, dass alle wesentlichen Kernaufgaben eines IT-Services durch ITIL erfüllt werden und vermittelt einen Einblick in die ITIL-Servicemodule: Business Perspective, Service Delivery, Service …
Thema des Buches ist das prozessorientierte IT-Servicemanagementframework ITIL. Es zeigt auf, dass alle wesentlichen Kernaufgaben eines IT-Services durch ITIL erf llt werden und vermittelt einen Einblick in die ITIL-Servicemodule: Business Perspective, Service Delivery, Service …
