Explores how flourishing companies maintain over the long term the level of good service that got them started.
Design is everywhere in our lives--but the nature of complex systems means that few people feel empowered or equipped to design better futures. This book is a guide to co-designing service systems. Although the places we live are full of material objects, they only become meanin…
Design is everywhere in our lives--but the nature of complex systems means that few people feel empowered or equipped to design better futures. This book is a guide to co-designing service systems. Although the places we live are full of material objects, they only become meanin…
Moral Rights and Their Grounds
by Alm, David
fromRoutledge Studies in Ethics and Moral Theory Ser
Moral Rights and Their Grounds offers a novel theory of rights based on two distinct views. The first-the value view of rights-argues that for a person to have a right is to be valuable in a certain way, or to have a value property. This special type of value is in turn identifi…
This book aims to develop knowledge and understanding of the theories and principles of service quality within the context of leisure and tourism. Suitable for students, researchers, leisure and tourism professionals, it relates the nature of the consumer experience to the plann…
The central theme of Improving Tourism and Hospitality Services is rooted in the author’s belief that the main issue for tourism and hospitality managers as the twenty-first century begins should be improving the nature and quality of experiences for the industry’s clients, its …
People, Processes, Services, and Things: Using Services Innovation to Enable the Internet of Everything guides the reader through the technological advances, business needs, and societal shifts that drive the Internet of Everything (IoE). It continues by explaining the differenc…
Manufacturers have shifted their focus from products to smart solutions in search of higher returns and additional growth opportunities. This shift, described as servitization, or lately as a digital servitization, is not a simple process. Academic study has revealed that its is…
For the past 30 years the dominant approach to managing rural water services in low and lower middle income countries has been the community management approach. Yet there is increasing evidence the model is not fit for purpose as too many services fail. The next generation idea…