Explores how flourishing companies maintain over the long term the level of good service that got them started.
Design is everywhere in our lives--but the nature of complex systems means that few people feel empowered or equipped to design better futures. This book is a guide to co-designing service systems. Although the places we live are full of material objects, they only become meanin…
Design is everywhere in our lives--but the nature of complex systems means that few people feel empowered or equipped to design better futures. This book is a guide to co-designing service systems. Although the places we live are full of material objects, they only become meanin…
Moral Rights and Their Grounds
by Alm, David
fromRoutledge Studies in Ethics and Moral Theory Ser
Moral Rights and Their Grounds offers a novel theory of rights based on two distinct views. The first-the value view of rights-argues that for a person to have a right is to be valuable in a certain way, or to have a value property. This special type of value is in turn identifi…
This book aims to develop knowledge and understanding of the theories and principles of service quality within the context of leisure and tourism. Suitable for students, researchers, leisure and tourism professionals, it relates the nature of the consumer experience to the plann…
The central theme of Improving Tourism and Hospitality Services is rooted in the author’s belief that the main issue for tourism and hospitality managers as the twenty-first century begins should be improving the nature and quality of experiences for the industry’s clients, its …
People, Processes, Services, and Things: Using Services Innovation to Enable the Internet of Everything guides the reader through the technological advances, business needs, and societal shifts that drive the Internet of Everything (IoE). It continues by explaining the differenc…
The papers in this volume cover three major areas of International Business: Developments in Theory, The Foreign Market Servicing Strategies of Multinational Firms and Asia-Pacific Issues. The theory section examines the internationalisation process, the role of management in in…
"The papers in this volume cover three major areas of international business: developments in theory; the foreign market servicing strategies of multinational firms; and Asia-Pacific issues." "The theory section (Part I) examines the internationalization process, the role of man…
Documents the worsening transport crisis and differences among countries in their urban transport and land-use systems. The focus is on public policies to deal with urban transport problems. Through case studies, the book seeks to evaluate the effectivenes.
Children of parents with mental illness 2: personal and clinical perspectives
by Allen, J., Lynch, M., Kay, T., Australian Council for Educational Research (ACER), Cowling, V., (ed), Blair, K., Carr, M., Coffey, G., Cowling, V., Cuff, R., Delahunty, M., Falkov, A., Fromhold, W., Grimwade, J., Halasz, G., Hay, D. A., Luntz, J., Martin, G., Russell, S., Sved, Williams A., Thomson-Salo, F., Verscharen, K.
This book contains both personal narratives and chapters written by clinicians and practitioners. Issues covered include the genetics of mental illness; talking with children to allay anxiety and give age- appropriate information; assessment of children in crisis; the value of p…