Design is everywhere in our lives--but the nature of complex systems means that few people feel empowered or equipped to design better futures. This book is a guide to co-designing service systems. Although the places we live are full of material objects, they only become meanin…
Design is everywhere in our lives--but the nature of complex systems means that few people feel empowered or equipped to design better futures. This book is a guide to co-designing service systems. Although the places we live are full of material objects, they only become meanin…
Manufacturers have shifted their focus from products to smart solutions in search of higher returns and additional growth opportunities. This shift, described as servitization, or lately as a digital servitization, is not a simple process. Academic study has revealed that its is…
For the past 30 years the dominant approach to managing rural water services in low and lower middle income countries has been the community management approach. Yet there is increasing evidence the model is not fit for purpose as too many services fail. The next generation idea…
Living in an increasingly networked world, with an abundant number of services available to consumers, the consumer electronics market is enjoying a boom. The average consumer in the developed world may own several networked devices such as games consoles, mobile phones, PDAs, l…
The purpose of this study was to develop a qualitative analysis of the types of assistive technology used by special education coordinators from an urban Enugu, Nigeria, public school district and subsequently make recommendations for potentially useful statewide assistive techn…
Despite the fact that services have overtaken industry in terms of employment and GDP in developed countries, rigorous economic study of the service sector remains seriously neglected. The text emphasizes the distinction between intermediate producer services and final consumer …
Service management: theory and practice
This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary res…
SERVICE MANAGEMENT: theory and practice
This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary res…
This comprehensive text provides a managerial overview of services by combining conceptual rigor with practical applications.
This book aims to develop knowledge and understanding of the theories and principles of service quality within the context of leisure and tourism. Suitable for students, researchers, leisure and tourism professionals, it relates the nature of the consumer experience to the plann…
The central theme of Improving Tourism and Hospitality Services is rooted in the author’s belief that the main issue for tourism and hospitality managers as the twenty-first century begins should be improving the nature and quality of experiences for the industry’s clients, its …
"How can manufacturers of capital goods succeed in service business development? What are the potential network approaches for manufacturing companies planning on extending their service business? Over the last decade, the business environment of capital goods manufacturers has …
"Introduction to Mobile Communications: Technology, Services, Markets explores the core requirements of modern mobile telecommunications - from markets to technology. It explains how wireless systems work, how mobility is supported, the underlying infrastructure, and what intera…