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"The most authoritative guide to preparing for the ITIL Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and will greatly assist anyone sitting or intending to sit the ITIL Se…
"BCS, The Charted Institute of Technology."--Description based on print version record.
"BCS, The Chartered Institute for IT.". - Includes index. - Description based on print version record.
ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several…
"This user-friendly book aims to assist candidates pass the ITIL OSA Intermediate examination. It not only references the source material from the core ITIL texts but also gives practical guidance based on real life. Exam candidates no longer have to rely just on their memory an…
Key element guide, ITIL
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Type: Book
The 'Key Element Guide ITIL Service Operation' provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements.
