Dealing with difficult people

Dealing with difficult people

by None

Type Book
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At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--

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Title Statements

  • Full title :Dealing with difficult people.

Summary

At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--

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Edition Statements

  • Publication Date:©2018

Publication Statements

The Physical Object

  • Description:viii, 141 pages ; : 18 cm.

Edition Identifiers

  • ISBN:9781633696082, 1633696081
  • oclc:on1019840288
  • LC Classification:HD42
  • Dewey Decimal:658.3/045

Subjects

Conflict management Emotional Intelligence Employés à problèmes Gestion des conflits Intelligence émotionnelle Problem employees Problem Solving Résolution de problème Travail -- Aspect psychologique Work -- Psychological aspects

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